Dear Shipley Do-Nuts --
Today I had the unfortunate luck to be flying out of Terminal B of Houston Intercontinental.
At 6 am, I was dying for a good cup of coffee. My choices were McDonalds and Shipley's. Being the pro-entrepreneur that I am, I decided to try Shipley's. Figured a donut shop would have good
coffee, right?
I took one sip and struggled not to spit it out. Seriously. I didn't even attempt to return it, as the line was long, and I doubt the employees would have understood what I was trying to say anyway.
I took it with me to the nearest water fountain, and poured it out.
I truly have never had such a disgusting brew in my life. I can drink Navy coffee without a problem. (Navy coffee is not known for its high quality.) Nescafe is tolerable. Slightly burnt office coffee will do in a pinch.
This stuff tasted like they had used the stale water from the local fire hose (seriously), a coffee maker that still had a layer of soap scum in it, and maybe substituted ground-up cardboard for the grounds. It truly did taste toxic.
Please stop selling this swill to your customers! It certainly does not inspire me to ever try a donut, and the next time I will stick (sadly) to McDonalds. I do visit Houston regularly, and now I know what NOT to buy at Terminal B.
I truly do hope the coffee at your other locations is better. Judging from what people write about you, your donuts are great. But your coffee is engine-cleaner.
Thanks for your time,
Carla Happel
Note: This was emailed to the webmaster...and it bounced. It was then faxed, with contact information. No reply. Hopefully somebody over there at least got a good laugh out of gypping (sp?) a customer!
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